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The services we offer

Managed Services

C-Serv deliver white label Technology Agnostic Managed Service solutions built on four key service deliverables:

  • Consultancy & Engineering
  • Service Delivery Management
  • Project & Program Management
  • Operational Support

C-Serv Managed Service contracts are customised based upon specific global customer requirements.

Providing customers with alternative options to internal employee based models to address either BAU or short to mid-term strategic resource requirements.

Consulting & Engineering Services

Business Requirements Analysis

Technical Design Authority

Technical Pre-sales

Ad-hoc turn-on/turn off engineering services

On-site & remote engineering delivery services

Service Delivery Management

Aligned to ITIL Best Practices.

Management
ownership of:

Customer reporting

Escalation Management

Service Definition

OLA/SLA

Change Management

Incident Management

Program & Project Management Office

Prince 2, PMP trained resources

Program managers

Project managers

Project coordinators

Support

ITIL Compliant

24×7 Service Desk

Ticketing & Alerting

Remote fault remediation

IMAC delivery capability

Technical fault resolution

Our solutions

Mobility

C-Serv are unique in our ability to provide Partners and Service Providers with highly credible consultants who have attained expertise and gained experience from working within the largest mobile operators globally.

Our team have helped to define, design and implement business critical projects which enable Service Providers to develop and provide new services to their customers.

All of the consultants on our team are highly trained and qualified, with relevant experience in 3GPP, VoIP, VoLTE, Routing, IMS, Billing, Diameter and RADIUS technologies.

As a key project partner, C-Serv has supported vendors and solution providers to deliver a range of services into Mobile Operators ranging from M2M, Billing, and Diameter Solutions which have been implemented to replace legacy RADIUS solutions.

Cloud Enablement

C-Serv has coined the phrase “Cloud Enablement”, which means that as a business we are able provide our customers with access to a highly trained & experienced team of consultants (globally and in tandem with our Managed Service Portfolio), that can assist with delivering complex technology solutions required to optimise and manage cloud environments.

This helps our Partners to succeed, by bringing to bear knowledge and experience of delivering complex technology solutions that enable cloud environments to be optimised and automated to better accommodate business and application changes.  We are can either review or optimise existing investments, or are able to adapt to quickly deliver the next generation of technology advancements.

Our consultants are not only experienced in the fundamentals relating to common infrastructure components, (Networking, Operating Systems, Storage, Virtualisation, Management), but more importantly on how to optimise the environments and drive efficiencies.

Over recent years, C-Serv has recognised that there is a need for a consultancy practice to focus on delivering expertise and experience globally, that will enable us to quickly adapt to be able to deliver these technologies as they evolve.  To achieve this we have focused on developing skills with a greater understanding of the upper layers of the OSI model, (understanding the interaction of Layers 5-7:  Session; Presentation; & Application(HTTP)), Scripting (i.e. JAVA, Perl, Python, taking a programmatic approach to manipulate, integrate and develop API), DNS, Security, (knowledge of traditional platforms and more importantly how Security can be addressed more effectively to address internal and external threats), and Operating Systems (Linux & Unix).  Only by truly understanding all of these elements and how they interact can the vision of the cloud be fully enabled.

Diameter Routing

The Diameter Routing Agent is a protocol which mobile network operators have adopted as an effective way of coping with increasing demand and complexity of 4G LTE networks. Diameter Routing has emerged as a natural successor to RADIUS for AAA due to its capability to manipulate and customise the AVP to suit specific requirements – a level of flexibility which was not possible with RADIUS.

Diameter Routing has now become the protocol of choice for mobile service providers and C-Serv is in a unique position to deliver this technology into the enterprise communications market as that sector evolves.

C-Serv are unique in their ability to provide partners and end customers with trained teams of resources who are dedicated specifically to working on this protocol, but are vendor agnostic in their approach. Our Diameter Routing team is made up of consultants with extensive experience within the service provider sector, having grown within legacy mobile network environments. All of the consultants on this team are highly trained and qualified with relevant technologies such as 3GPP, Routing, IMS, Billing, Scripting, Diameter and RADIUS.

Find out how we work.

Check out some of our case studies:

VIEW OUR CASE STUDIES