The client was rapidly expanding globally due to demand for their technology, which was creating scaling issues with the delivery of customer projects.
Due to the nature of the technology, the niche skills required to design and deploy were in short supply in the market place. Additionally the client needed to overcome internal challenges related to head-count restrictions impacting delivery requirements.
It was recognised that they needed to develop a flexible resourcing model which could help them address the key concerns and allow them meet current demands and flex on future requirements.
The existing channels via which their technology was delivered to end users was considered, but it was viewed that it could cause conflict and as such needed a non-competitive service delivery mechanism, which would mitigate any possible future channel risks and challenges.
The client made the decision to review the market and find a partner who could help develop a “White Label” managed service to assist with their requirements.
APAC was chosen as the initial region to test the viability of the program before rolling out to the Americas and EMEA.